No-Show Policy

From No-Show/No-Call:
I have a customer who called for an appointment and now has too many no-show/no-calls on record. When I brought this to his attention, he told me that my receptionist must have made a mistake.

I told him that he will have to become a pre-pay customer and that it is nothing personal, just business. He very rudely informed me that he should not be penalized for my receptionist being so dumb. Now what?

Dear No-Show,
When you want to rent a car, or a hotel room, or an airline ticket, they make you guarantee or pay up front. It is a standard practice.We give our customers the benefit of the doubt, so they get one chance to no-show/no-call.

If they want to make an appointment after the first no-show, we explain our cancellation policy to them. All no-show/no-call clients are asked for a credit card to hold their next appointment. Appointments may be cancelled with a 24 hour notice or they will be charged for the missed appointment.

We not only mail them a reminder card one week prior, but also call the night before. Just knowing this, they call and reschedule or cancel as they do not want to be charged. I honestly can’t remember ever charging anyone because it works.